Booking a ride is simple and can be done through our user-friendly website. Just enter your pick-up and drop-off details, select your preferred vehicle, and confirm the time. For immediate rides, we recommend booking at least 30 minutes in advance to ensure a smooth experience. For airport transfers or long-distance trips, it’s best to schedule your ride a few hours ahead, especially during peak travel times, to guarantee availability and punctuality.

We prioritize your safety with multiple measures in place. All our drivers undergo strict background checks and are fully licensed and insured. Each vehicle is inspected regularly to ensure it meets the highest safety standards, and is equipped with GPS for live tracking. You’ll have the option to share your trip details with loved ones for added peace of mind. Additionally, we adhere to all sanitation protocols to keep our cars clean and safe for every passenger.

If you need to cancel a ride, you can do so free of charge up to 15 minutes before your scheduled pick-up. For long-distance or outstation bookings, we suggest canceling at least an hour prior to avoid any charges. If a payment was made upfront, refunds are typically processed within 3-5 business days. We strive to offer flexible and transparent policies, and you can always contact our support team for assistance with cancellations and refunds.

Yes, you can request a specific driver if you’ve had a previous positive experience with them. While we aim to fulfill these requests whenever possible, availability may vary depending on the driver’s schedule. We encourage you to make such requests during booking, and we’ll do our best to match you with your preferred driver, especially for repeat or regular rides.